FAQs

Unique to Cambridge Storage are our individually lined units, specifically engineered to prevent moisture accumulation. Unlike many other facilities that use metal containers prone to trapping humidity, our units maintain ideal conditions for your belongings, significantly enhancing protection against potential damage.

Our team can assist you in determining the ideal storage unit size based on the items you plan to store and/or the size of your home/office/vehicle. Alternatively, you’re welcome to use our size estimator tool on our website for guidance.

Yes, we provide complimentary home/office appraisals within Cambridge area to help you determine the appropriate storage size for your needs.

Cambridge Storage facilities are equipped with 24/7 CCTV surveillance, controlled access gates and your padlock - you hold the key.

No, our storage units do not have power connections.

You have 24/7 access to your storage unit.

Yes, you can access your storage unit on public holidays, adhering to our standard 24/7 customer access. Please note, our office hours are 9am - 5pm, Monday to Friday, therefore our office staff will not be available during public holidays.

Depending on availability and the time of day that you enquire, you may be able to obtain a storage unit on the same day you enquire, subject to necessary paperwork and payment. Please note, our office hours are 9am to 5pm, Monday to Friday. If you enquire over the weekend or on a public holiday, you can expect to hear back from us on the next business day.

We can often accommodate requests at short notice, please contact us as soon as convenient for you and we will do our best to accommodate your desired moving date based on our current availability. 

If you require a storage unit larger than 3m x 3m, we appreciate at least 7 days' notice before moving into a storage unit to ensure availability and proper preparation.

Yes, signing our agreement contract ensures clarity on terms and conditions, protecting both parties.

Yes, we require your contact details for communication purposes and to facilitate your storage booking. If you change your address at any time please inform us.

For safety and legal reasons, we cannot store perishable goods, flammable materials, hazardous chemicals, live animals or illegal items.

Cambridge Storage offers complimentary use of our covered trailer to support your moving into storage but there is a small charge to move out. Our easy access facility, large driveways and turn-around bays make the process of moving in as easy as possible.

Certainly! We work with trusted local removalists in Cambridge, Hamilton and Waikato and can provide recommendations upon request.

We accept payments via direct debit and our minimum payment term is 1 month in advance. If you would like to arrange an alternative method of payment, please contact our team to discuss your options.

Rent is payable in advance. The minimum payment term is 1 month and is non-refundable if you move out within that first month.

Please provide 14 days' notice before vacating your unit. If you vacate early, any unused rent remaining based on the 14 days notice requirement, will be refunded to your bank account.

To cancel, simply notify us at least 14 days before your planned move-in date. If you vacate early, any unused rent remaining based on the 14 days notice requirement, will be refunded to your bank account.

Notify us at least 14 days in advance of your intention to vacate. Remove all belongings and return your unit to its original condition, remembering to take your padlock with you. You may be charged a cleaning fee should the unit need any cleaning or repair work.